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Neftaly Human Capital Accessibility Management Policy, Procedures, Processes, Templates, Documents and Forms NeftalyP005

Neftaly Human Capital Accessibility Management Policy, Procedures, Processes, Templates, Documents and Forms

Document Code: NeftalyP005
Approved By: Neftaly Malatjie, Chief Executive Officer
Date Approved: 04 November 2025
Review Date: 04 December 2026

Policy Owner: Neftaly Chief Human Capital Officer, NeftalyCHCR

NeftalyP005-1 Purpose

NeftalyP005-1-1 The purpose of this policy is to ensure that all Neftaly Human Capital, learners, partners, and stakeholders have equal and fair access to Neftaly facilities, systems, communication platforms, educational programs, and opportunities, regardless of physical, technological, or environmental barriers.

This policy supports Neftaly’s commitment to inclusivity, equality, and human-centered design across all Royal operations.

NeftalyP005-2 Scope

NeftalyP005-2-1 This policy applies to:

  • NeftalyP005-2-1-1 All Neftaly Human Capital, Royals, Officers, and Deputy Chiefs.
  • NeftalyP005-2-1-2 All Neftaly-managed facilities, websites, e-learning systems, applications, events, and communication channels.
  • NeftalyP005-2-1-3 External stakeholders, partners, learners, and community members who engage with Neftaly programs or services.

NeftalyP005-3 Policy Statement

NeftalyP005-3-1 Neftaly is committed to ensuring universal accessibility in all its environments—digital and physical. Accessibility is fundamental to Neftaly’s mission of enabling equitable participation and opportunity for all individuals. Neftaly will proactively identify and remove barriers to access and ensure compliance with international accessibility standards such as WCAG 2.1, ISO 45003, and relevant local regulations.

NeftalyP005-4 Objectives

NeftalyP005-4-1 The objectives of this policy are to:

  • NeftalyP005-4-1-1 Promote full participation and inclusion for individuals with disabilities and other accessibility needs.
  • NeftalyP005-4-1-2 Ensure all Neftaly platforms, documents, and communications are accessible and usable by everyone.
  • NeftalyP005-4-1-4 Establish procedures for accessibility assessment, improvement, and reporting.
  • NeftalyP005-4-1-5 Encourage awareness and training on accessibility principles among all Neftaly Human Capital members.

NeftalyP005-5 Roles and Responsibilities

RoleResponsibility
Chief Executive Officer (CEO)Ensures accessibility is a strategic priority and provides oversight.
Chief Human Capital Officer (CHCO)Leads implementation of accessibility strategies, compliance, and audits.
Royal DirectorsEnsure accessibility integration within their respective Royal functions.
OfficersImplement and monitor accessibility initiatives at the operational level.
Human Capital MembersAdhere to accessibility practices and provide feedback on barriers.
IT and Communication OfficersMaintain accessible websites, digital content, and learning systems.

NeftalyP005-6 Procedures

NeftalyP005-6-1 Accessibility Planning and Implementation

NeftalyP005-6-1-1 All Neftaly projects must include an accessibility assessment phase.

NeftalyP005-6-1-2 Accessibility features must be integrated into digital platforms, facilities, and materials during design and development.

NeftalyP005-6-1-3 Officers and Directors must ensure accessibility plans are aligned with Neftaly standards.

    NeftalyP005-6-2 Accessibility Requests and Accommodations

    NeftalyP005-6-2-1 Human Capital or learners requiring accommodation must complete the Accessibility Request Form (AC-F1).

    NeftalyP005-6-2-2 The Royal Director or CHCO reviews the request and determines suitable adjustments.

    NeftalyP005-6-2-3 Approved accommodations are implemented within a reasonable timeframe.

      NeftalyP005-6-3 Accessibility Audits and Monitoring

      NeftalyP005-6-3-1 Accessibility audits must be conducted annually on facilities, systems, and communication platforms.

      NeftalyP005-6-3-2 Findings must be documented using the Accessibility Audit Report Template (AC-F3).

      NeftalyP005-6-3-3 Identified barriers must be prioritized for correction and tracked using the Accessibility Action Plan Template (AC-F4).

        NeftalyP005-6 Training and Awareness

        • NeftalyP005-6-1 All Human Capital must complete mandatory accessibility awareness and inclusion training.
        • NeftalyP005-6-2 Communication materials must use plain language and accessible formatting.
        • NeftalyP005-6-3 Training records must be stored in the Accessibility Training Register (AC-F5).

        Neftaly-7 P005Processes

        ProcessDescription
        Request ProcessSubmission of AC-F1 → Review by CHCO → Implementation of accommodation → Documentation.
        Audit ProcessConduct audit → Identify barriers → Develop Action Plan (AC-F4) → Implement improvements.
        Training ProcessDeliver mandatory accessibility awareness sessions → Record attendance in AC-F5.
        Monitoring ProcessQuarterly accessibility review meetings → Update CHCO and CEO reports.

        NeftalyP005-8 Templates, Documents, and Forms

        Form CodeTitle
        AC-F1Accessibility Request Form
        AC-F2Accessibility Feedback Form
        AC-F3Accessibility Audit Report Template
        AC-F4Accessibility Action Plan Template
        AC-F5Accessibility Training Register

        NeftalyP005-9 Compliance and Enforcement

        NeftalyP005-9-1 Failure to adhere to this policy may result in disciplinary action in accordance with Neftaly Human Capital Governance and Code of Conduct standards. Persistent inaccessibility or refusal to accommodate reasonable requests may be escalated to the CHCO and CEO for further review.

        NeftalyP005-10 Continuous Improvement and Review

        NeftalyP005-10-1 This policy and its associated procedures will be reviewed annually or as needed to ensure ongoing alignment with Neftaly’s inclusivity goals, technological advancements, and legal requirements.

        NeftalyP005-11 References

        • NeftalyP005-11-1 Neftaly Human Capital Equality and Diversity Policy
        • NeftalyP005-11-2 Neftaly Human Capital Data and Digital Access Policies (NeftalyP004, NeftalyP137)
        • NeftalyP005-11-3 ISO 45003 – Psychological Health and Safety
        • NeftalyP005-11-4 Web Content Accessibility Guidelines (WCAG 2.1)
        • NeftalyP005-11-5 Neftaly Human Capital Governance Framework

        End of Document
        Neftaly Human Capital Accessibility Management Policy, Procedures, Processes, Templates, Documents and Forms (NeftalyP005)