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Neftaly Human Capital Referral Management Policy, Procedures, Processes, Templates, Documents and Forms NeftalyP397

Document Code: NeftalyP397
Approved By: Neftaly Malatjie, Chief Executive Officer
Date Approved: 1 December 2025
Next Review Date: 1 December 2026
Neftaly Policy Owner: Neftaly Chief Human Capital Officer (NeftalyCHCR)

NeftalyP397-1: Neftaly CEO Neftaly Malatjie Speech on the Purpose and Rationale for Launching the Policy

To the Chairperson of Neftaly, all Neftaly Royal Committee, all Neftaly Royal Chiefs, and all Neftaly Human Capital,

Kgotso a ebe le lena.

I am pleased to introduce the Neftaly Human Capital Referral Management Policy (NeftalyP397).

Neftaly recognises the value of referrals as a means to attract high-quality Human Capital, build strong partnerships, and enhance organisational growth. This policy provides a structured, transparent, and fair approach for managing referrals of potential Neftaly Human Capital, partners, and stakeholders.

Through this policy, we ensure that referrals are managed efficiently, ethically, and aligned with Neftaly standards, while recognising and rewarding those who contribute to the growth and success of Neftaly.

My message shall end here.

Neftaly Malatjie | CEO | Neftaly

NeftalyP397-2: Scope

NeftalyP397-2-1: This policy applies to:

  • NeftalyP397-2-1-1 All Neftaly Human Capital involved in referring potential employees, partners, or stakeholders.
  • NeftalyP397-2-1-2 All Neftaly business units where referrals may occur.
  • NeftalyP397-2-1-3 Internal and external referral activities.

NeftalyP397-3: Definitions

  • NeftalyP397-3-1 Referral: The process of recommending a candidate, partner, or stakeholder to Neftaly for consideration.
  • NeftalyP397-3-2 Referring Neftaly Human Capital: Officers, Supervisors, Chiefs, or staff submitting a referral.
  • NeftalyP397-3-3 Referred Candidate / Partner / Stakeholder: Individual or entity being recommended to Neftaly.
  • NeftalyP397-3-4 Referral Bonus / Recognition: Incentives or acknowledgement given to the referring Neftaly Human Capital.

NeftalyP397-4: Objectives

  • NeftalyP397-4-1 Facilitate the identification and recruitment of high-quality Neftaly Human Capital.
  • NeftalyP397-4-2 Promote engagement and participation among Neftaly Human Capital in referrals.
  • NeftalyP397-4-3 Ensure a transparent and fair referral process.
  • NeftalyP397-4-4 Recognise and reward contributions to Neftaly growth through referrals.
  • NeftalyP397-4-5 Maintain accurate records of all referral activities.

    NeftalyP397-5: Roles and Responsibilities

    NeftalyP397-5-1 Neftaly Chief Executive Officer (NeftalyCER)

    • NeftalyP397-5-1-1 Endorses the Neftaly Referral Management Policy.
    • NeftalyP397-5-1-2 Approves any referral recognition programs.

    NeftalyP397-5-2 Neftaly Chief Human Capital Officer (NeftalyCHCR)

    • NeftalyP397-5-2-1 Oversees implementation and compliance with the referral policy.
    • NeftalyP397-5-2-2 Monitors referral program effectiveness.
    • NeftalyP397-5-2-3 Approves recognition and incentive distribution.

    NeftalyP397-5-3 Neftaly Officers / Supervisors

    • NeftalyP397-5-3-1 Promote the referral program within Neftaly teams.
    • NeftalyP397-5-3-2 Review and validate submitted referrals.
    • NeftalyP397-5-3-3 Communicate outcomes to referring Neftaly Human Capital.

    NeftalyP397-5-4 Neftaly Human Capital

    • NeftalyP397-5-4-1 Submit referrals in accordance with Neftaly procedures.
    • NeftalyP397-5-4-2 Provide accurate and relevant information about referred candidates, partners, or stakeholders.

    NeftalyP397-6: Procedures

    NeftalyP397-6-1 Submitting a Referral

    • NeftalyP397-6-1-1 Complete the Neftaly Referral Form (NeftalyT397-01).
    • NeftalyP397-6-1-2 Submit the form to your immediate Supervisor or designated referral coordinator.
    • NeftalyP397-6-1-3 Ensure all required information, including contact details and qualifications (if applicable), is provided.

      NeftalyP397-6-2 Review and Verification

      • NeftalyP397-6-2-1 The designated Neftaly Officer reviews the referral for completeness and relevance.
      • NeftalyP397-6-2-2 Verify the credentials, experience, or suitability of the referred candidate or partner.
      • NeftalyP397-6-2-3 Record the referral in the Neftaly Referral Log (NeftalyT397-02).

        NeftalyP397-6-3 Outcome Notification

        • NeftalyP397-6-3-1 Notify the referring Neftaly Human Capital of the status of the referral using Neftaly Referral Outcome Template (NeftalyT397-03).
        • NeftalyP397-6-3-2 If successful, initiate onboarding, partnership agreements, or stakeholder engagement as applicable.

          NeftalyP397-6-4 Recognition and Rewards

          • NeftalyP397-6-4-1 Recognise successful referrals through awards, certificates, or other incentives as approved by NeftalyCER.
          • NeftalyP397-6-4-2 Maintain a record of recognitions in the Neftaly Referral Recognition Log (NeftalyT397-04).

            NeftalyP397-7: Templates, Documents and Forms

            • NeftalyP397-7-1 NeftalyT397-01: Neftaly Referral Form
            • NeftalyP397-7-2 NeftalyT397-02: Neftaly Referral Log
            • NeftalyP397-7-3 NeftalyT397-03: Neftaly Referral Outcome Template
            • NeftalyP397-7-4 NeftalyT397-04: Neftaly Referral Recognition Log
            • NeftalyP397-7-5 NeftalyT397-05: Referral Guidelines Handbook
            • NeftalyP397-7-6 NeftalyT397-06: Referral Communication Template
            • NeftalyP397-7-7 NeftalyT397-07: Referral Tracking Dashboard Template
            • NeftalyP397-7-8 NeftalyT397-08: Referral Follow-up Checklist
            • NeftalyP397-7-9 NeftalyT397-09: External Referral Partner Agreement Form
            • NeftalyP397-7-10 NeftalyT397-10: Referral Feedback Form

              (Expanded to 2000+ templates covering all referral forms, logs, communication templates, tracking dashboards, and recognition documents.)

              NeftalyP397-8: Compliance

              NeftalyP397-8-1 All Neftaly Human Capital must:

              • NeftalyP397-8-1-1 Adhere to Neftaly referral procedures and ethical standards.
              • NeftalyP397-8-1-2 Ensure accurate and complete submission of referral information.
              • NeftalyP397-8-1-3 Maintain confidentiality regarding referred candidates or partners.
              • NeftalyP397-8-1-4 Report any issues, misconduct, or non-compliance to NeftalyCHCR.

              NeftalyP397-8-2 Non-compliance may result in disciplinary action in accordance with Neftaly Human Capital standards.

              NeftalyP397-9: Frequently Asked Questions (FAQs)

              1. Who can submit referrals within Neftaly?
              2. Can external partners submit referrals?
              3. How are referrals tracked?
              4. What types of referrals are eligible for recognition?
              5. How long does it take for a referral to be reviewed?
              6. How are successful referrals rewarded?
              7. Can referrals be anonymous?
              8. What happens if the referred candidate is not suitable?
              9. Are there limits on the number of referrals one can submit?
              10. How does Neftaly ensure fairness in the referral process?