Neftaly Human Capital Accessibility Management Policy, Procedures, Processes, Templates, Documents and Forms
Document Code: NeftalyP005
Approved By: Neftaly Malatjie, Chief Executive Officer
Date Approved: 04 November 2025
Review Date: 04 December 2026
Policy Owner: Neftaly Chief Human Capital Officer, NeftalyCHCR
NeftalyP005-1 Purpose
NeftalyP005-1-1 The purpose of this policy is to ensure that all Neftaly Human Capital, learners, partners, and stakeholders have equal and fair access to Neftaly facilities, systems, communication platforms, educational programs, and opportunities, regardless of physical, technological, or environmental barriers.
This policy supports Neftaly’s commitment to inclusivity, equality, and human-centered design across all Royal operations.
NeftalyP005-2 Scope
NeftalyP005-2-1 This policy applies to:
- NeftalyP005-2-1-1 All Neftaly Human Capital, Royals, Officers, and Deputy Chiefs.
- NeftalyP005-2-1-2 All Neftaly-managed facilities, websites, e-learning systems, applications, events, and communication channels.
- NeftalyP005-2-1-3 External stakeholders, partners, learners, and community members who engage with Neftaly programs or services.
NeftalyP005-3 Policy Statement
NeftalyP005-3-1 Neftaly is committed to ensuring universal accessibility in all its environments—digital and physical. Accessibility is fundamental to Neftaly’s mission of enabling equitable participation and opportunity for all individuals. Neftaly will proactively identify and remove barriers to access and ensure compliance with international accessibility standards such as WCAG 2.1, ISO 45003, and relevant local regulations.
NeftalyP005-4 Objectives
NeftalyP005-4-1 The objectives of this policy are to:
- NeftalyP005-4-1-1 Promote full participation and inclusion for individuals with disabilities and other accessibility needs.
- NeftalyP005-4-1-2 Ensure all Neftaly platforms, documents, and communications are accessible and usable by everyone.
- NeftalyP005-4-1-4 Establish procedures for accessibility assessment, improvement, and reporting.
- NeftalyP005-4-1-5 Encourage awareness and training on accessibility principles among all Neftaly Human Capital members.
NeftalyP005-5 Roles and Responsibilities
| Role | Responsibility |
|---|---|
| Chief Executive Officer (CEO) | Ensures accessibility is a strategic priority and provides oversight. |
| Chief Human Capital Officer (CHCO) | Leads implementation of accessibility strategies, compliance, and audits. |
| Royal Directors | Ensure accessibility integration within their respective Royal functions. |
| Officers | Implement and monitor accessibility initiatives at the operational level. |
| Human Capital Members | Adhere to accessibility practices and provide feedback on barriers. |
| IT and Communication Officers | Maintain accessible websites, digital content, and learning systems. |
NeftalyP005-6 Procedures
NeftalyP005-6-1 Accessibility Planning and Implementation
NeftalyP005-6-1-1 All Neftaly projects must include an accessibility assessment phase.
NeftalyP005-6-1-2 Accessibility features must be integrated into digital platforms, facilities, and materials during design and development.
NeftalyP005-6-1-3 Officers and Directors must ensure accessibility plans are aligned with Neftaly standards.
NeftalyP005-6-2 Accessibility Requests and Accommodations
NeftalyP005-6-2-1 Human Capital or learners requiring accommodation must complete the Accessibility Request Form (AC-F1).
NeftalyP005-6-2-2 The Royal Director or CHCO reviews the request and determines suitable adjustments.
NeftalyP005-6-2-3 Approved accommodations are implemented within a reasonable timeframe.
NeftalyP005-6-3 Accessibility Audits and Monitoring
NeftalyP005-6-3-1 Accessibility audits must be conducted annually on facilities, systems, and communication platforms.
NeftalyP005-6-3-2 Findings must be documented using the Accessibility Audit Report Template (AC-F3).
NeftalyP005-6-3-3 Identified barriers must be prioritized for correction and tracked using the Accessibility Action Plan Template (AC-F4).
NeftalyP005-6 Training and Awareness
- NeftalyP005-6-1 All Human Capital must complete mandatory accessibility awareness and inclusion training.
- NeftalyP005-6-2 Communication materials must use plain language and accessible formatting.
- NeftalyP005-6-3 Training records must be stored in the Accessibility Training Register (AC-F5).
Neftaly-7 P005Processes
| Process | Description |
|---|---|
| Request Process | Submission of AC-F1 → Review by CHCO → Implementation of accommodation → Documentation. |
| Audit Process | Conduct audit → Identify barriers → Develop Action Plan (AC-F4) → Implement improvements. |
| Training Process | Deliver mandatory accessibility awareness sessions → Record attendance in AC-F5. |
| Monitoring Process | Quarterly accessibility review meetings → Update CHCO and CEO reports. |
NeftalyP005-8 Templates, Documents, and Forms
| Form Code | Title |
|---|---|
| AC-F1 | Accessibility Request Form |
| AC-F2 | Accessibility Feedback Form |
| AC-F3 | Accessibility Audit Report Template |
| AC-F4 | Accessibility Action Plan Template |
| AC-F5 | Accessibility Training Register |
NeftalyP005-9 Compliance and Enforcement
NeftalyP005-9-1 Failure to adhere to this policy may result in disciplinary action in accordance with Neftaly Human Capital Governance and Code of Conduct standards. Persistent inaccessibility or refusal to accommodate reasonable requests may be escalated to the CHCO and CEO for further review.
NeftalyP005-10 Continuous Improvement and Review
NeftalyP005-10-1 This policy and its associated procedures will be reviewed annually or as needed to ensure ongoing alignment with Neftaly’s inclusivity goals, technological advancements, and legal requirements.
NeftalyP005-11 References
- NeftalyP005-11-1 Neftaly Human Capital Equality and Diversity Policy
- NeftalyP005-11-2 Neftaly Human Capital Data and Digital Access Policies (NeftalyP004, NeftalyP137)
- NeftalyP005-11-3 ISO 45003 – Psychological Health and Safety
- NeftalyP005-11-4 Web Content Accessibility Guidelines (WCAG 2.1)
- NeftalyP005-11-5 Neftaly Human Capital Governance Framework
End of Document
Neftaly Human Capital Accessibility Management Policy, Procedures, Processes, Templates, Documents and Forms (NeftalyP005)