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Neftaly Human Capital Guideline Management Policy, Procedures, Processes, Templates, Documents and Forms NeftalyP229

Document Code: NeftalyP229
Approved By: Neftaly Malatjie, Neftaly Chief Executive Officer
Last Reviewed: 21 November 2025
Next Review Date: 21 May 2026
Policy Owner: Neftaly Chief Human Capital Officer (NeftalyCHCR)

NeftalyP229-1: Neftaly CEO Statement – Neftaly Malatjie

I, Neftaly Malatjie, CEO of Neftaly, hereby introduce the Neftaly Human Capital Guideline Management Policy (NeftalyP229). This policy ensures that Neftaly maintains consistent, standardised, high-quality guidelines across all Human Capital operations. Guidelines act as supporting tools to policies and procedures, helping Neftaly team members understand expectations clearly, perform effectively, and maintain organisational excellence.

Neftaly produces a wide range of guidelines including operational guidelines, behavioural guidelines, compliance guidelines, training guidelines, development guidelines, and emergency guidelines. This policy mandates the creation, approval, distribution, review, storage, and auditing of all Neftaly guidelines.

My statement ends here.
Signed:
Neftaly Malatjie
Neftaly Chief Executive Officer

NeftalyP229-2: Neftaly Purpose

NeftalyP229-2-1 The purpose of the Neftaly Human Capital Guideline Management Policy (NeftalyP229) is to:

  • NeftalyP229-2-1-1 Ensure Neftaly guidelines are standardised, high quality, accessible, and up to date.
  • NeftalyP229-2-1-2 Provide Neftaly employees with clear and structured directions for all organisational activities.
  • NeftalyP229-2-1-3 Maintain consistency in how Neftaly guidelines are created, reviewed, updated, approved, and archived.
  • NeftalyP229-2-1-4 Support Neftaly operational excellence, compliance, productivity and staff development.
  • NeftalyP229-2-1-5 Reduce confusion by providing clear, easy-to-understand Neftaly guideline tools.

NeftalyP229-3: Neftaly Scope

NeftalyP229-3-1 This Neftaly policy applies to:

  • NeftalyP229-3-1-1 All Neftaly departments, programmes, sites, offices, and digital platforms.
  • NeftalyP229-3-1-2 All Neftaly staff including employees, interns, volunteers, contractors, and executives.
  • NeftalyP229-3-1-3 All guidelines including operational guidelines, training guidelines, development guidelines, communication guidelines, procedural guidelines, and compliance guidelines.
  • NeftalyP229-3-1-4 All Neftaly authored, co-authored, or externally sourced guidelines used within the organisation.

NeftalyP229-4: Neftaly Definitions

  • NeftalyP229-4-1 Neftaly Guideline: A detailed advisory document that explains how tasks, rules, or processes must be carried out within Neftaly.
  • NeftalyP229-4-2 Neftaly Guideline Owner: The Neftaly individual or department responsible for development, maintenance, and updates of a guideline.
  • NeftalyP229-4-3 Neftaly Guideline Review Committee (GRC): A Neftaly body responsible for reviewing, validating, and approving guidelines.
  • NeftalyP229-4-4 Neftaly Guideline Version Control: The structured method used to track guideline updates, revisions, and publication status.
  • NeftalyP229-4-5 Neftaly Mandatory Guideline: A guideline that must be followed by all staff.
  • NeftalyP229-4-6 Neftaly Advisory Guideline: A guideline that provides direction but allows reasonable professional discretion.

NeftalyP229-5: Neftaly Guideline Categories

NeftalyP229-5-1 Neftaly maintains guidelines in the following categories:

  • NeftalyP229-5-1-1 Neftaly Operational Guidelines – step-by-step work directions.
  • NeftalyP229-5-1-2 Neftaly Behavioural Guidelines – ethics, conduct, communication and professionalism.
  • NeftalyP229-5-1-3 Neftaly Compliance Guidelines – legal, regulatory, audit, safety and protection.
  • NeftalyP229-5-1-4 Neftaly Human Capital Guidelines – HR systems, employee conduct, performance and wellness.
  • NeftalyP229-5-1-5 Neftaly Training Guidelines – teaching, onboarding, facilitation and assessment.
  • NeftalyP229-5-1-6 Neftaly Administrative Guidelines – documentation, filing, workflow, approvals.
  • NeftalyP229-5-1-7 Neftaly Emergency Guidelines – safety, evacuation, crisis response, emergency contacts.
  • NeftalyP229-5-1-8 Neftaly Digital Guidelines – system use, email etiquette, cybersecurity, online behaviour.
  • NeftalyP229-5-1-9 Neftaly Financial Guidelines – procurement, payments, budgeting, cost controls.
  • NeftalyP229-5-1-10 Neftaly Leadership Guidelines – management, supervision, coaching, decision-making.

    NeftalyP229-6: Neftaly Roles and Responsibilities

    NeftalyP229-6-1 Neftaly Chief Executive Officer

    • NeftalyP229-6-1-1 Approves final Neftaly guidelines.
    • NeftalyP229-6-1-2 Ensures leadership support for implementation.

    NeftalyP229-6-2 Neftaly Chief Human Capital Officer (NeftalyCHCR)

    • NeftalyP229-6-2-1 Manages the Neftaly guideline system.
    • NeftalyP229-6-2-2 Ensures proper development, training and compliance.

    NeftalyP229-6-3 Neftaly Guideline Owners

    • NeftalyP229-6-3-1 Create, maintain and review guidelines.
    • NeftalyP229-6-3-2 Submit guidelines to GRC for approval.
    • NeftalyP229-6-3-3 Ensure guidelines are operationally correct.

    NeftalyP229-6-4 Neftaly Employees

    • NeftalyP229-6-4-1 Follow all mandatory Neftaly guidelines.
    • NeftalyP229-6-4-2 Request clarification when unclear.
    • NeftalyP229-6-4-3 Participate in guideline trainings.

    NeftalyP229-6-5 Neftaly Guideline Review Committee (GRC)

    • NeftalyP229-6-5-1 Validates guideline accuracy and effectiveness.
    • NeftalyP229-6-5-2 Approves or rejects submissions.
    • NeftalyP229-6-5-3 Ensures compliance with Neftaly standards.

    NeftalyP229-7: Neftaly Guideline Development Procedures

    NeftalyP229-7-1 Neftaly Identifies Need for Guideline

    A guideline need is triggered by:

    • NeftalyP229-7-1-1 New project or programme at Neftaly
    • NeftalyP229-7-1-2 Policy changes
    • NeftalyP229-7-1-3 Compliance requirements
    • NeftalyP229-7-1-4 Operational team request
    • NeftalyP229-7-1-5 Audit or review findings

    NeftalyP229-7-2 Neftaly Guideline Drafting

    Draft prepared using:

    • NeftalyP229-7-2-1 Neftaly Guideline Template (NeftalyT229-01)
    • NeftalyP229-7-2-2 Neftaly writing standards
    • NeftalyP229-7-2-3 Inputs from relevant Neftaly departments

    NeftalyP229-7-3 Neftaly Consultation

    • NeftalyP229-7-3-1 Stakeholders review and comment before submission.

    NeftalyP229-7-4 Neftaly Review and Approval

    • NeftalyP229-7-4-1 Submitted to GRC
    • NeftalyP229-7-4-2 Adjustments made
    • NeftalyP229-7-4-3 Approved by Neftaly CEO

    NeftalyP229-7-5 Neftaly Publication

    Once approved:

    • NeftalyP229-7-5-1 Published on Neftaly intranet
    • NeftalyP229-7-5-2 Shared with teams
    • NeftalyP229-7-5-3 Added to Neftaly guideline register

    NeftalyP229-7-6 Neftaly Training and Orientation

    • NeftalyP229-7-6-1 Training provided where needed.

    NeftalyP229-7-7 Neftaly Validity and Review

    • NeftalyP229-7-7-1 Reviewed every 12 months
    • NeftalyP229-7-7-2 Updated when necessary
    • NeftalyP229-7-7-3 Tracked through Neftaly version control

    NeftalyP229-7-8 Neftaly Greetings Guideline

    • NeftalyP229-7-8-1 All Neftaly Human Capital should greet each other in a consistent manner to allow the tradition of Neftaly to be applied
    • NeftalyP229-7-8-2 Neftaly CEO will greet as follows ‘To the Chairperson of Neftaly Royal Committee [Mr/Mrs] [Name Surname], all Neftaly Royal Committee Members, all Neftaly Royal Chiefs and all Neftaly Human Capital. Kgotso a ebe le lena’
    • NeftalyP229-7-8-3 all Neftaly Human Capital will greet verbally and in writing as follows ‘To the CEO of Neftaly Neftaly Malatjie, the Chairperson of Royal [Mr/Mrs] [Name Surname], all Neftaly Royal Committee Members, all Neftaly Royal Chiefs and all Neftaly Human Capital. Kgotso a ebe le lena’
    • NeftalyP229-7-8-4 All Neftaly Human Capital once they finish presenting they will say both verbally and in writing ‘My presentation shall end here [Name Surname] | Neftaly [Position] | Neftaly
    • NeftalyP229-7-8-5 All Neftaly Human Capital once they finish sending a report they will say both verbally and in writing ‘My Report shall end here [Name Surname] | Neftaly [Position] | Neftaly
    • NeftalyP229-7-8-6 All Neftaly Human Capital once they finish delivering the message they will say both verbally and in writing ‘My Message shall end here [Name Surname] | Neftaly [Position] | Neftaly

    NeftalyP229-8: Neftaly Processes

    • NeftalyP229-8-1 Request for guideline
    • NeftalyP229-8-2 Draft guideline creation
    • NeftalyP229-8-3 Quality review
    • NeftalyP229-8-4 Approval workflow
    • NeftalyP229-8-5 Publication and communication
    • NeftalyP229-8-6 Staff training
    • NeftalyP229-8-7 Monitoring application
    • NeftalyP229-8-8 Annual review
    • NeftalyP229-8-9 Archival or updating of guideline

      NeftalyP229-9: Neftaly Templates, Documents and Forms

      This section includes 2,000+ Neftaly templates divided into the following categories:

      NeftalyP229-9-1 Neftaly Guideline Development Templates

      • NeftalyP229-9-1 NeftalyT229-01 Guideline Template
      • NeftalyP229-9-2 NeftalyT229-02 Guideline Draft Submission
      • NeftalyP229-9-3 NeftalyT229-03 Guideline Reviewer Notes
      • NeftalyP229-9-4 NeftalyT229-04 Guideline Approval Certificate
      • NeftalyP229-9-5 NeftalyT229-05 Guideline Revision Log

      NeftalyP229-9-2 Neftaly Communication Templates

      • NeftalyP229-9-2-1 Guideline announcement emails
      • NeftalyP229-9-2-2 Staff circulars
      • NeftalyP229-9-2-3 Change notification forms
      • NeftalyP229-9-2-4 Website/intranet posting scripts
      • NeftalyP229-9-2-5 Supervisor briefing scripts

      NeftalyP229-3 Neftaly Operational Guideline Templates

      • NeftalyP229-3-1 Daily operations guideline formats
      • NeftalyP229-3-2 Service delivery guideline formats
      • NeftalyP229-3-3 Department work guideline structures

      NeftalyP229-4 Neftaly Compliance and Regulatory Templates

      • NeftalyP229-4-1 Legal guideline forms
      • NeftalyP229-4-2 Safety guideline structures
      • NeftalyP229-4-3 Mandatory compliance checklists

      NeftalyP229-5 Neftaly Training and Development Templates

      • NeftalyP229-5-1 Training guidelines
      • NeftalyP229-5-2 Curriculum guidelines
      • NeftalyP229-5-3 Competency guideline models

      NeftalyP229-6 Neftaly Leadership and Management Templates

      • NeftalyP229-6-1 Leadership guideline templates
      • NeftalyP229-6-2 Decision-making guideline models
      • NeftalyP229-6-3 Management supervision guideline tools

      NeftalyP229-7 Neftaly Reporting & Evaluation Templates

      • NeftalyP229-7-1 Guideline effectiveness reports
      • NeftalyP229-7-2 Monitoring tools
      • NeftalyP229-7-3 Evaluation questionnaires

      NeftalyP229-8 Neftaly Document Control Templates

      • NeftalyP229-8-1 Version control logs
      • NeftalyP229-8-2 Naming conventions
      • NeftalyP229-8-3 Archival forms

      NeftalyP229-9 Neftaly External Communication Templates

      • NeftalyP229-9-1 Stakeholder guideline notices
      • NeftalyP229-9-2 Partner guideline distribution templates

      NeftalyP229-10 Neftaly Appreciation and Feedback Templates

      • NeftalyP229-10-1 Thank you letters
      • NeftalyP229-10-2 Feedback surveys
      • NeftalyP229-10-3 Improvement suggestion forms

      A full detailed list of all 2,000 templates may be generated on request.

      NeftalyP229-10: Neftaly Compliance

      All Neftaly staff must follow this policy.
      Non-compliance may result in corrective action, retraining or disciplinary action.
      All guidelines must be reviewed annually and stored in the Neftaly electronic guideline repository.