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Neftaly Human Capital Language Management Policy, Procedures, Processes, Templates, Documents and Forms NeftalyP274

Document Code: NeftalyP274
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Reviewed: 21 November 2025
Next Review Date: 21 May 2026
Policy Owner: Neftaly Chief Human Capital Officer (NeftalyCHCR)

NeftalyP274-1: CEO Statement on the Launch of the Neftaly Human Capital Language Management Policy

To the Neftaly Chairperson, Neftaly Board, Neftaly Royal Chiefs, and the entire Neftaly Human Capital Community,

I am honoured to launch the Neftaly Human Capital Language Management Policy (NeftalyP274).

Language is the medium through which Neftaly communicates its mission, values, and culture. This policy ensures that all Human Capital language usage—internal and external—is consistent, professional, inclusive, and aligned with our organisational standards. By standardising language practices, Neftaly strengthens engagement, clarity, and accessibility across its workforce, stakeholders, and communities.

My message shall end here.

Signed:
Neftaly Malatjie
Chief Executive Officer
Neftaly

NeftalyP274-2: Scope

NeftalyP274-2-1 This policy applies to:

  • NeftalyP274-2-1-1 All Neftaly Human Capital units and staff using language in official communications.
  • NeftalyP274-2-1-2 Internal and external communications including emails, reports, presentations, publications, digital posts, and spoken engagements.
  • NeftalyP274-2-1-3 Training materials, instructional content, and other Human Capital language outputs.

NeftalyP274-3: Definitions

TermDefinition
Language ManagementThe process of standardising, monitoring, and guiding the use of language across Human Capital activities.
Official LanguageApproved languages used by Neftaly for internal and external communication.
Translation & InterpretationProcesses ensuring messages are accessible in multiple languages as needed.
Inclusive LanguageLanguage that avoids bias, stereotypes, and discriminatory expressions.
Communication StandardsGuidelines for tone, style, grammar, terminology, and cultural appropriateness.

NeftalyP274-4: Objectives

NeftalyP274-4-1 The objectives of this policy are to:

  • NeftalyP274-4-1-1 Standardise language usage across all Human Capital communications.
  • NeftalyP274-4-1-2 Ensure clarity, professionalism, and cultural sensitivity in messaging.
  • NeftalyP274-4-1-3 Promote inclusivity, diversity, and accessibility in communication.
  • NeftalyP274-4-1-4 Strengthen Neftaly’s brand, values, and identity through consistent language.
  • NeftalyP274-4-1-5 Guide translation, interpretation, and multilingual communication efforts.
  • NeftalyP274-4-1-6 Enhance comprehension, engagement, and effectiveness of messages internally and externally.

    NeftalyP274-5: Roles and Responsibilities

    NeftalyP274-5-1 Neftaly Chief Executive Officer (NeftalyCER)

    • NeftalyP274-5-1-1 Approves language management standards and major multilingual communication initiatives.

    NeftalyP274-5-2 Neftaly Chief Human Capital Officer (NeftalyCHCR)

    • NeftalyP274-5-2-1 Oversees policy implementation and compliance.
    • NeftalyP274-5-2-2 Ensures all communications align with organisational language standards.

    NeftalyP274-5-3 Human Capital Language Unit / Team

    • NeftalyP274-5-3-1 Develops communication guidelines, glossaries, and style guides.
    • NeftalyP274-5-3-2 Reviews content for adherence to language standards.
    • NeftalyP274-5-3-3 Provides translation and interpretation support as required.

    NeftalyP274-5-4 Supervisors / Managers

    • NeftalyP274-5-4-1 Ensure team communications follow approved language practices.
    • NeftalyP274-5-4-2 Monitor and report language-related issues or gaps.

    NeftalyP274-5-5 Employees / Staff

    • NeftalyP274-5-5-1 Use approved language in all communications.
    • NeftalyP274-5-5-2 Report inaccuracies, inconsistencies, or inappropriate language use.

    NeftalyP274-6: Procedures

    NeftalyP274-6-1 Language Standards Development

    • NeftalyP274-6-1-1 Develop and maintain Neftaly Language Style Guide (NeftalyT274-01).
    • NeftalyP274-6-1-2 Include tone, grammar, terminology, cultural sensitivity, and inclusive language rules.

    NeftalyP274-6-2 Translation and Interpretation

    • NeftalyP274-6-2-1 Translate key documents and materials as per organisational requirements.
    • NeftalyP274-6-2-2 Use certified translators or approved internal staff.
    • NeftalyP274-6-2-3 Ensure all languages meet accuracy, context, and inclusivity standards.

    NeftalyP274-6-3 Internal Communication

    • NeftalyP274-6-3-1 Follow approved tone, style, and formatting.
    • NeftalyP274-6-3-2 Use official templates for memos, reports, and presentations.

    NeftalyP274-6-4 External Communication

    • NeftalyP274-6-4-1 Ensure all stakeholder-facing communications reflect professionalism and brand standards.
    • NeftalyP274-6-4-2 Apply inclusive and culturally sensitive language in marketing, recruitment, and public communications.

    NeftalyP274-6-5 Monitoring and Reporting

    • NeftalyP274-6-5-1 Conduct regular language audits for internal and external content.
    • NeftalyP274-6-5-2 Maintain Language Compliance Log (NeftalyR274-01).
    • NeftalyP274-6-5-3 Submit quarterly reports to NeftalyCHCR.

    NeftalyP274-7: Templates, Documents and Forms

    NeftalyP274-7-1 Core Templates:

    • NeftalyP274-7-1-1 NeftalyT274-01: Language Style Guide
    • NeftalyP274-7-1-2 NeftalyT274-02: Translation Request Form
    • NeftalyP274-7-1-3 NeftalyT274-03: Interpretation Request Form
    • NeftalyP274-7-1-4 NeftalyT274-04: Internal Communication Template
    • NeftalyP274-7-1-5 NeftalyT274-05: External Communication Template
    • NeftalyP274-7-1-6 NeftalyT274-06: Inclusive Language Checklist
    • NeftalyP274-7-1-7 NeftalyT274-07: Language Audit Report Template
    • NeftalyP274-7-1-8 NeftalyT274-08: Multilingual Document Template
    • NeftalyP274-7-1-9 NeftalyT274-09: Communication Glossary
    • NeftalyP274-7-1-10 NeftalyT274-10: Language Compliance Log

      NeftalyP274-7-2 Extended List (2000+ Templates)

      • NeftalyP274-7-2-1 Style and tone manuals
      • NeftalyP274-7-2-2 Multilingual signage and posters
      • NeftalyP274-7-2-3 Digital content translations
      • NeftalyP274-7-2-4 HR training materials
      • NeftalyP274-7-2-5 Recruitment and marketing communications
      • NeftalyP274-7-2-6 Email and memo templates
      • NeftalyP274-7-2-7 Reports and presentations in multiple languages
      • NeftalyP274-7-2-8 Inclusive language guides and references

      NeftalyP274-8: Compliance

      NeftalyP274-8-1 All Human Capital staff must comply with:

      • NeftalyP274-8-1-1 Neftaly Communication Standards
      • NeftalyP274-8-1-2 Neftaly Branding and Language Guidelines
      • NeftalyP274-8-1-3 National and regional language regulations
      • NeftalyP274-8-1-4 Inclusive, non-discriminatory communication practices

      NeftalyP274-8-2 Non-compliance may lead to corrective, administrative, or disciplinary measures.

      NeftalyP274-9: Frequently Asked Questions (Preview)

      1. What is Human Capital Language Management at Neftaly?
      2. Which languages are approved for official communication?
      3. How are translation requests submitted and approved?
      4. Who monitors language compliance?
      5. What are the rules for inclusive language?
      6. How are errors in communication addressed?
      7. How often are language audits conducted?
      8. Can employees use personal language choices in official documents?
      9. How are multilingual training materials created?
      10. What forms and templates are used for language compliance?