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Neftaly Human Capital Course Booking Management Policy, Procedures, Processes, Templates, Documents and Forms NeftalyP562

Neftaly Human Capital Course Booking Management Policies, Procedures, Processes, Templates, Documents and Forms (NeftalyP562)

Document Code: NeftalyP562
Approved By: Neftaly Malatjie, Chief Executive Officer
Date Approved: 28 October 2025
Next Review Date: 28 October 2026
Neftaly Policy Owner: Neftaly Chief Human Capital Officer (NeftalyCHCR)**

NeftalyP562-1: Neftaly CEO Neftaly Malatjie Address on the Purpose and Rationale for Launching the Neftaly Human Capital Course Booking Management Policy

To the Chairperson of Neftaly, all Neftaly Royal Committee Members, all Neftaly Royal Chiefs, and all Neftaly Human Capital,

Kgotso a ebe le lena.

Today, we launch the Neftaly Human Capital Course Booking Management Policy (NeftalyP562) to standardize and streamline the process of booking and registering for all training courses, workshops, seminars, and learning programs within Neftaly. This policy ensures efficient scheduling, transparency, and accountability in course bookings, while optimizing resource allocation and participant engagement.

By implementing this policy, Neftaly ensures that all Human Capital have fair access to learning opportunities, that courses are effectively managed, and that accurate records of bookings, attendance, and completion are maintained for reporting, compliance, and evaluation purposes.

My message shall end here.

Neftaly Malatjie | CEO | Neftaly

NeftalyP562-2: Neftaly Scope

This Neftaly Policy applies to:

  • All Neftaly Human Capital registering for training courses.
  • All Neftaly Officers and Chiefs managing course bookings.
  • All departments, Royal Offices, and external training providers involved in course delivery.
  • Online and physical course booking systems, including WordPress portals and internal platforms.

NeftalyP562-3: Neftaly Definitions

  • Neftaly Course Booking: The formal process of registering Human Capital for a Neftaly training program or event.
  • Neftaly Human Capital: All personnel, Officers, and Chiefs participating in training.
  • Neftaly Training Officer: Officer responsible for managing course bookings and registrations.
  • Neftaly Course Provider: Internal or external organization delivering accredited or non-accredited courses.

NeftalyP562-4: Neftaly Objectives

  1. To provide a standardized procedure for booking and managing all training courses.
  2. To ensure accurate records of course registration, attendance, and completion.
  3. To improve efficiency and accountability in resource allocation for courses.
  4. To enable fair access to learning opportunities for all Human Capital.
  5. To support reporting, evaluation, and compliance requirements.

NeftalyP562-5: Neftaly Roles and Responsibilities

  • Neftaly Chief Executive Officer (NeftalyCER): Provides strategic oversight and ensures policy alignment with organizational objectives.
  • Neftaly Chief Human Capital Officer (NeftalyCHCR): Manages course booking systems and ensures compliance with policy.
  • Neftaly Training Officers: Facilitate bookings, manage participant lists, and update attendance records.
  • Neftaly Supervisors and Chiefs: Approve course bookings and monitor participant engagement.
  • Neftaly Course Providers: Provide course schedules, availability, and participant documentation.

NeftalyP562-6: Neftaly Procedures

NeftalyP562-6-1: Course Request and Approval

  • Human Capital submit course booking requests using the Neftaly Course Booking Form (NeftalyF562-01).
  • Supervisors and Chiefs review and approve bookings based on relevance, priority, and budget availability.

NeftalyP562-6-2: Registration

  • Approved bookings are entered into the Neftaly Course Booking System.
  • Confirmation is sent to participants with course details, date, and location or online access link.

NeftalyP562-6-3: Attendance Monitoring

  • Attendance is recorded using the Neftaly Training Attendance Register Template (NeftalyT565-01).
  • Discrepancies in attendance must be corrected and documented immediately.

NeftalyP562-6-4: Reporting

  • Course booking data and attendance are compiled for monthly, quarterly, and annual reports.
  • Reports are submitted to Neftaly Chief Human Capital Officer and relevant Chiefs for review.

NeftalyP562-6-5: Record-Keeping

  • Maintain all course booking forms, attendance registers, and confirmations in the Neftaly Records Management System.
  • Retain records for audit, compliance, and training evaluation purposes.

NeftalyP562-7: Neftaly Templates and Documents

  1. Neftaly Course Booking Form (NeftalyF562-01)
  2. Neftaly Training Attendance Register (NeftalyT562-01)
  3. Neftaly Course Confirmation Letter Template (NeftalyT562-02)
  4. Neftaly Supervisor Approval Form (NeftalyF562-02)
  5. Neftaly Course Completion Certificate Template (NeftalyT562-03)
  6. Neftaly External Provider Booking Submission Template (NeftalyT562-04)
  7. Neftaly Monthly Course Booking Report Template (NeftalyR562-01)
  8. Neftaly Training Evaluation Form (NeftalyF562-03)
  9. Neftaly Booking Discrepancy Form (NeftalyF562-04)
  10. Neftaly Confidentiality Agreement for Course Officers (NeftalyF562-05)

NeftalyP562-8: Neftaly Compliance

All course bookings and registrations must comply with:

  • Neftaly Record-Keeping and Document Management Policy (NeftalyP409)
  • POPIA regulations for personal data
  • Monitoring and audits conducted by Neftaly Internal Audit Unit
  • Accreditation requirements of external training providers where applicable

NeftalyP562-9: Neftaly Frequently Asked Questions (FAQs)

  1. How do Human Capital request a course booking?
  2. Who approves course bookings?
  3. Can Human Capital book courses online?
  4. How is attendance tracked for courses?
  5. What happens if a course is cancelled or rescheduled?
  6. How long are course booking records retained?
  7. Are external training providers responsible for submitting attendance?
  8. How is compliance with this policy monitored?
  9. What is the process for correcting attendance discrepancies?
  10. Who approves the final course reports for submission?

End of Neftaly Human Capital Course Booking Management Policies, Procedures, Processes, Templates, Documents and Forms (NeftalyP562)
Approved By: Neftaly Malatjie, Chief Executive Officer
Policy Owner: Neftaly Chief Human Capital Officer (NeftalyCHCR)