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NEFTALY THERAPEUTIC PSYCHOSOCIAL SUPPORT PROGRAMME

CODE OF CONDUCT

Approved and Signed by the Neftaly Royal Committee

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1. PREAMBLE

The Neftaly Therapeutic Psychosocial Support Programme is committed to delivering professional, ethical, respectful, and confidential psychosocial services to individuals, families, and communities.

This Code of Conduct establishes the ethical standards, behavioural expectations, and professional responsibilities governing all personnel, volunteers, practitioners, and representatives operating under the Programme.

This Code is formally adopted and endorsed by the Neftaly Royal Committee as the governing authority responsible for programme oversight and ethical compliance.

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2. PURPOSE OF THE CODE

The purpose of this Code is to:

• Promote ethical psychosocial service delivery.
• Protect the dignity and rights of beneficiaries.
• Ensure accountability and professionalism.
• Prevent abuse, exploitation, discrimination, or misconduct.
• Maintain public trust in Neftaly programmes.

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3. SCOPE OF APPLICATION

This Code applies to:

• Programme Directors
• Social Workers
• Psychosocial Counsellors
• Community Care Workers
• Volunteers
• Interns
• Consultants
• Administrative Personnel
• Partner Representatives

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4. CORE VALUES

All representatives shall uphold:

✅ Respect

Treat all clients with dignity regardless of race, gender, religion, disability, or social status.

✅ Integrity

Act honestly and responsibly in all professional duties.

✅ Confidentiality

Protect all client information in accordance with POPIA and ethical standards.

✅ Professionalism

Maintain appropriate professional boundaries at all times.

✅ Accountability

Accept responsibility for decisions and actions.

✅ Compassion

Provide services with empathy and cultural sensitivity.

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5. PROFESSIONAL CONDUCT STANDARDS

Personnel shall:

1. Provide services without discrimination.
2. Respect client autonomy and informed consent.
3. Maintain professional boundaries with clients.
4. Avoid conflicts of interest.
5. Deliver services within professional competence.
6. Follow supervision and reporting structures.
7. Use organisational resources responsibly.
8. Promote safe and supportive environments.

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6. CONFIDENTIALITY & DATA PROTECTION

All staff must:

• Protect client records and personal information.
• Comply with the Protection of Personal Information Act (POPIA).
• Share information only when legally required or authorised.
• Secure physical and electronic files.

Unauthorized disclosure constitutes serious misconduct.

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7. SAFEGUARDING & PROTECTION

Personnel shall NOT:

• Engage in abuse, exploitation, harassment, or intimidation.
• Form inappropriate relationships with beneficiaries.
• Request or accept improper gifts or favours.
• Engage in sexual misconduct with clients or vulnerable persons.

All safeguarding concerns must be reported immediately.

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8. WORKPLACE BEHAVIOUR

Personnel must:

• Maintain respectful communication.
• Avoid substance abuse during duty.
• Promote teamwork and cooperation.
• Follow lawful instructions from supervisors.
• Represent Neftaly professionally at all times.

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9. USE OF AUTHORITY

No staff member may:

• Abuse position or influence.
• Exploit beneficiaries financially or emotionally.
• Use programme identity for personal gain.

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10. REPORTING MISCONDUCT

Any violation must be reported to:

• Programme Manager
• Ethics Officer
• Neftaly Royal Committee Representative

Whistle-blowers shall be protected from retaliation.

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11. DISCIPLINARY MEASURES

Violation of this Code may result in:

• Verbal or written warning
• Suspension
• Removal from programme duties
• Contract termination
• Legal action where applicable

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12. COMMITMENT TO PROFESSIONAL DEVELOPMENT

Personnel agree to:

• Participate in training and supervision.
• Maintain professional competence.
• Uphold ethical psychosocial practices.

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13. DECLARATION OF COMPLIANCE

I hereby acknowledge that I have read, understood, and agree to comply with the Neftaly Therapeutic Psychosocial Support Programme Code of Conduct.

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Staff Member Declaration

Name: ______________________________

Position: ____________________________

Signature: ___________________________

Date: _______________________________

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14. APPROVAL AND ENDORSEMENT

This Code of Conduct is officially adopted and approved by the:

NEFTALY ROYAL COMMITTEE

Name	Position	Signature	Date
	Chairperson
	Deputy Chairperson
	Secretary
	Committee Member
	Committee Member

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Official Approval Date: ___________________

Programme Seal / Stamp

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