Programme Purpose
To strengthen local businesses by delivering tailored business development services—including consulting, mentorship, operational guidance, and strategic support—enabling sustainable growth, profitability, and market competitiveness.
2. Strategic Objectives
- Improve business planning, operations, and management skills.
- Enhance access to resources, networks, and advisory services.
- Support market positioning, branding, and product development.
- Increase business sustainability and resilience.
- Monitor business growth and service utilization outcomes.
3. Governance & Role Structure
Development Manager
Strategic oversight, service approval, and high-level engagement with business stakeholders.
Development Officer
Operational coordination of consulting services, client engagement, and service monitoring.
Development Specialist
Technical advisory on business planning, operations management, marketing, and growth strategies.
Development Intern
Data collection, reporting, and service tracking support.
Development Volunteer
Community engagement, business outreach, and facilitation support.
4. Core Activities & Responsibilities
4.1 Business Needs Assessment
Activities
- Identify participating businesses requiring development services.
- Conduct diagnostic assessments of business operations, financials, and market positioning.
- Prioritize services based on need, growth potential, and strategic alignment.
- Maintain a confidential client registry.
Responsibilities
- Development Manager – Approves assessment methodology and prioritization criteria.
- Development Officer – Coordinates field assessments and client registration.
- Development Specialist – Designs assessment tools and evaluates operational gaps.
- Development Intern – Maintains business database and compiles assessment data.
- Development Volunteer – Assists with outreach and data collection.
4.2 Consulting & Advisory Services
Activities
- Provide one-on-one consulting on business planning, strategy, operations, and finance.
- Support marketing, branding, and digital presence development.
- Advise on operational efficiency and resource optimization.
- Guide on regulatory compliance, licensing, and reporting.
Responsibilities
- Development Manager – Approves consulting frameworks and high-priority cases.
- Development Officer – Schedules consulting sessions and manages client engagement.
- Development Specialist – Delivers technical advisory and mentorship.
- Development Intern – Tracks sessions, maintains advisory logs.
- Development Volunteer – Assists in coaching exercises and business workshops.
4.3 Capacity Building & Training
Activities
- Conduct workshops and group training sessions on business development topics.
- Include practical exercises, case studies, and peer-learning opportunities.
- Integrate financial literacy, market access, and digital skills components.
Responsibilities
- Development Manager – Approves training content and schedule.
- Development Officer – Coordinates logistics and participant management.
- Development Specialist – Facilitates training sessions and develops materials.
- Development Intern – Prepares session documentation and attendance records.
- Development Volunteer – Supports facilitation and participant engagement.
4.4 Mentorship & Follow-Up Support
Activities
- Assign mentors or advisory teams to participating businesses.
- Provide ongoing guidance on strategy implementation and problem-solving.
- Track progress on business performance and adoption of best practices.
Responsibilities
- Development Manager – Oversees mentor allocation and strategic guidance.
- Development Officer – Monitors mentorship engagement and follow-ups.
- Development Specialist – Provides technical oversight and advanced advisory support.
- Development Intern – Maintains mentorship tracking and progress logs.
- Development Volunteer – Supports mentee engagement and follow-up activities.
4.5 Monitoring, Evaluation & Reporting
Activities
- Track business growth metrics (revenue, customer base, operational efficiency).
- Assess effectiveness of consulting and support services.
- Collect client feedback and document lessons learned.
- Prepare monthly and quarterly reports on business development outcomes.
Responsibilities
- Development Manager – Reviews program outcomes and approves strategic adjustments.
- Development Officer – Compiles Monthly Business Development Services Report.
- Development Specialist – Conducts analysis of service impact and business growth.
- Development Intern – Maintains KPI dashboards and client records.
- Development Volunteer – Collects qualitative feedback and case studies.
5. Key Deliverables
- Business Needs Assessment Report.
- Consulting Session Logs and Advisory Records.
- Monthly Workshop & Training Reports.
- Mentorship and Follow-Up Tracking Records.
- Monthly Business Development Services Report.
- Quarterly Business Development Impact Evaluation.
6. Key Performance Indicators (KPIs)
- Number of businesses receiving consulting services monthly.
- Number of capacity-building workshops conducted.
- % of businesses implementing recommended strategies.
- Growth in business revenue or operational efficiency.
- Client satisfaction and feedback scores.
- Number of mentorship sessions conducted.
- Evidence of sustainable business practices adoption.
7. Risk Management Considerations
- Low uptake of services or workshops.
- Variability in business readiness and capacity.
- Insufficient mentor availability.
- Market or regulatory challenges affecting client operations.
- Resource constraints limiting service coverage.
