Course Title: Solve Problems, Make Decisions, and Implement Solutions
Facilitator: Clifford Legodi
Client: City of Cape Town
Number of Delegates: 17
Training Date: 25 November 2025
Training Mode: Virtual (Microsoft Teams)

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Training Schedule – Day 2

Session	Time	Session Description
Session 1	09:00 – 10:30	Selecting the Optimum Solution; Stakeholder Consultation in Implementation
Session 2	11:00 – 13:00	Implementing the Solution; Practical Frameworks and Tools
Session 3	13:45 – 15:00	Evaluating Effectiveness; Determining Criteria; Identifying Corrective Action

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SECTION 4: IMPLEMENTING SOLUTIONS

4.1 Introduction

Day 2 began with a comprehensive overview of what it means to move from planning to execution. The facilitator emphasised that implementation is not merely deploying a chosen solution but managing people, resources, and processes to ensure successful change.

4.2 Selecting the Optimum Solution

Delegates revisited solutions generated on Day 1 and learned how to select the most viable option using structured decision-making tools.
Key considerations included:

• Alignment with organisational goals
• Resource availability
• Feasibility and risk level
• Stakeholder impact
• Expected outcomes

Participants engaged in a guided exercise to compare multiple solutions using weighted criteria to determine the optimal choice.

4.3 Consulting Stakeholders

The session highlighted the importance of stakeholder involvement when implementing changes. Delegates explored:

• Stakeholder mapping
• Communication strategies
• Gaining buy-in and managing resistance
• Ensuring shared ownership of the solution

Practical scenarios were used to demonstrate how stakeholder engagement influences implementation success.

4.4 Implementing the Solution

Delegates were equipped with structured approaches to executing solutions, including:

• Implementation planning
• Assigning responsibilities
• Monitoring progress and milestones
• Managing risks and unexpected obstacles
• Documenting and communicating progress

Templates and tools for implementation plans were discussed, ensuring participants could apply these methods in their workplace.

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SECTION 5: EVALUATING THE EFFECTIVENESS OF A SOLUTION

5.1 Introduction

The final section of Day 2 focused on evaluating whether implemented solutions are achieving the intended outcomes. The facilitator stressed evaluation as an essential part of continuous improvement and decision-making.

5.2 Criteria to Measure Effectiveness of a Solution

Delegates examined different types of evaluation criteria, including:

• Performance indicators
• Efficiency and cost-savings
• User satisfaction
• Service delivery improvements
• Alignment with key performance goals

Real organisational examples were used to illustrate how municipalities measure solution success.

5.3 Evaluating a Solution

Participants learned methods for conducting evaluations such as:

• Post-implementation reviews
• Surveys and feedback tools
• Data comparison against baseline measurements
• Observation and performance tracking

A practical exercise helped participants apply evaluation templates to a case study introduced earlier in the session.

5.4 Identification of Corrective Action

The facilitator guided delegates on how to determine what to do when solutions do not yield expected results.
Corrective actions explored included:

• Adjusting processes
• Reallocating resources
• Revisiting root causes
• Modifying the solution strategy
• Re-engaging stakeholders

Delegates practiced developing corrective action plans using real-world municipal scenarios.

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FACILITATION APPROACH

The facilitator continued with the highly interactive approach used in Day 1, incorporating:

• Group activities and case scenarios
• Step-by-step demonstrations of tools and templates
• Reflection discussions
• Real-life examples from municipal environments
• Practical application through exercises

This approach promoted engagement, deeper understanding, and immediate workplace applicability.

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CHALLENGES EXPERIENCED

• Minor connectivity issues persisted for some delegates, though disruptions were minimal.
• Scheduling overlaps affected timely attendance for a few participants.
• Limited access to the learning portal continued, requiring the facilitator to manually provide learning materials.

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HIGHLIGHTS AND OBSERVATIONS

• Delegates remained highly engaged and demonstrated improved confidence in selecting, implementing, and evaluating solutions.
• Practical exercises enhanced learning and helped participants apply structured tools.
• The group collaborated effectively, showing stronger analytical and decision-making capabilities compared to Day 1.
• Participants expressed positive feedback regarding the clarity of tools provided for implementation and evaluation.

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OVERALL EVALUATION

Day 2 objectives were fully achieved. Delegates demonstrated:

• Competence in analysing and selecting optimal solutions
• Understanding of how to plan and execute the implementation
• Ability to evaluate outcomes using defined criteria
• Skills in identifying and planning corrective actions

The combination of theory, application, and discussion strengthened their readiness to implement solutions confidently within their teams and departments.

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RECOMMENDATIONS

1. Provide delegates with digital templates for implementation and evaluation processes.
2. Encourage teams to conduct follow-up workplace projects to reinforce skills learned.
3. Ensure future sessions integrate the learning portal for resource distribution and participation tracking.
4. Consider offering an advanced workshop on continuous improvement and monitoring.

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ATTENDANCE REGISTER

N o	Name	Surname	Gender		Present
			M	F
1	Alungile	Buso	X		Present
2	Thimna	Mtilwa		X	Present
3	Matthews Phume	Mntunjani	X		Present
4	Nombutho Beryl	Lusizi		X	Present
5	Ntuthuzelo	Dyikwana	X		Present
6	Juanita	Botha		X	Present
7	Jody Adrian	Jacobs	X		Present
8	Ezelle	Deutchen		X	Absent
9	Inshaaf	Blanchard		X	Present
10	Valerie	Smith		X	Present
11	Mthabisi	Mlunjwa	X		Absent
12	Lauren	Cornelissen		X	Present
13	Mogamad Qasim	Kanasashi	X		Present
14	Quinton Eugene	Stephens	X		Present
15	Duke	Simons	X		Present
16	Leonora	Rhode		X	Present
17	Jubulile	Luyaba		X	Present

Facilitator:
Clifford Legodi
Trainer & Facilitator – Problem Solving, Decision-Making and Solution Implementation
Neftaly Education