Neftaly VENDOR APP AGREEMENT TEMPLATE
(Agreement for Vendors Using Neftaly’s Digital Platform to Offer Goods and Services)
This Vendor App Agreement (“Agreement”) is made and entered into on [Date], by and between:
1. PARTIES
1.1 Neftaly (The Company)
Company Name: Neftaly
Company Registration Number: 2018 / 537703 / 07
Address: 167 14th Road, Midrand, Gauteng, South Africa, 1685
Represented by: Mr. Neftaly Vutisani Malatjie, Neftaly Chief Executive Officer
(Hereinafter referred to as “Neftaly” or “The Company”).
1.2 Vendor (The Service Provider)
Business Name: [Vendor to enter name]
Company Registration Number (if applicable): [Vendor to enter number]
Representative Name: [Vendor to enter name]
ID/Passport Number: [Vendor to enter details]
Business Address: [Vendor to enter address]
Contact Number: [Vendor to enter contact number]
Email Address: [Vendor to enter email address]
(Hereinafter referred to as “Vendor”).
2. PURPOSE OF AGREEMENT
- Neftaly operates an online Vendor App that allows businesses to list and sell their products and services.
- The Vendor wishes to register on the Neftaly platform to offer [Specify Goods/Services] to customers.
- This Agreement outlines the terms and conditions governing the Vendor’s use of the Neftaly Vendor App.
3. VENDOR REGISTRATION AND APPROVAL
- The Vendor must complete the registration process on the Neftaly App.
- The Vendor agrees to provide accurate and up-to-date business information.
- Neftaly reserves the right to approve, reject, or suspend a Vendor’s account at its discretion.
4. SCOPE OF VENDOR SERVICES
The Vendor agrees to:
- List only legal, authentic, and high-quality goods/services.
- Maintain accurate pricing, descriptions, and availability.
- Deliver products/services on time as agreed with customers.
- Handle customer queries, complaints, and refunds professionally.
- Comply with Neftaly’s policies, South African consumer protection laws, and tax regulations.
Neftaly reserves the right to remove any product/service that violates legal, ethical, or quality standards.
5. PRICING, PAYMENTS, AND COMMISSIONS
5.1 Pricing
- The Vendor sets its own pricing for products/services.
- Neftaly may offer promotions and discounts in consultation with the Vendor.
5.2 Commission Structure
- Neftaly shall deduct a commission of [Specify %] per transaction before transferring payments to the Vendor.
5.3 Payment Processing
- Payments to Vendors will be made [Specify frequency, e.g., weekly, monthly].
- Payment shall be transferred via [Specify method, e.g., EFT, mobile wallet].
- Neftaly is not responsible for payment delays due to bank processing issues.
5.4 Taxes
- The Vendor is responsible for declaring and paying applicable taxes (VAT, Income Tax, etc.).
- Neftaly may deduct withholding taxes if required by law.
6. VENDOR RESPONSIBILITIES AND CODE OF CONDUCT
The Vendor agrees to:
- Operate legally and ethically.
- Maintain high standards of customer service.
- Avoid misleading advertising or fraudulent activities.
- Ensure timely delivery and order fulfillment.
- Keep Neftaly informed of any business changes.
- Comply with data protection laws and confidentiality agreements.
Failure to comply may result in suspension or termination of the Vendor’s account.
7. INTELLECTUAL PROPERTY RIGHTS
- The Vendor grants Neftaly a non-exclusive, royalty-free license to display its business name, logo, images, and descriptions on the Vendor App.
- Neftaly retains all rights to the platform, trademarks, and digital infrastructure.
8. DATA PRIVACY AND CONFIDENTIALITY
- The Vendor must protect customer information and use it only for order fulfillment.
- The Vendor must not share, sell, or misuse customer data.
- Any data breach must be reported to Neftaly within 24 hours.
9. DISPUTE RESOLUTION
- Any disputes between the Vendor and Neftaly shall first be resolved through negotiation.
- If unresolved, disputes shall be settled through mediation or arbitration in South Africa.
- Legal jurisdiction shall be South African law.
10. TERMINATION AND SUSPENSION
10.1 Vendor Account Suspension
Neftaly may suspend a Vendor’s account if they:
- Sell prohibited or illegal items.
- Fail to deliver orders or receive excessive customer complaints.
- Engage in fraudulent activities or policy violations.
10.2 Contract Termination
- Either party may terminate this Agreement with [Specify notice period, e.g., 30 days] written notice.
- Neftaly may terminate the contract immediately if the Vendor engages in misconduct, fraud, or policy violations.
Upon termination, the Vendor must remove all listings and fulfill outstanding orders.
11. GENERAL PROVISIONS
- Entire Agreement: This contract represents the full agreement between the Vendor and Neftaly.
- Amendments: Any changes must be in writing and signed by both parties.
- Severability: If any clause is deemed invalid, the rest of the Agreement remains enforceable.
12. SIGNATURES
Signed on Behalf of Neftaly
Employer:
Mr. Neftaly Vutisani Malatjie
Neftaly Chief Executive Officer
Signature: _________________________
Date: _________________________
Vendor Acknowledgment and Acceptance
I, [Vendor Name], have read, understood, and agreed to the terms of this Agreement.
Vendor Representative Name: _________________________
Business Name: _________________________
Signature: _________________________
Date: _________________________
Witnesses
Witness 1:
Mr. Clifford Lesiba Legodi
Neftaly Chief Operations Officer
Signature: _________________________
Date: _________________________
Witness 2:
Miss Tsakani Stella Rikhotso
Neftaly Chief Learning and Monitoring Officer
Signature: _________________________
Date: _________________________
Witness 3:
Mr. Johannes Sapapi Mputla
Neftaly Kingdom Committee Deputy Chairperson
Signature: _________________________
Date: _________________________
For Official Use Only (Neftaly Vendor Management Department)
Vendor Registration Number: _________________________
Effective Date: _________________________
Vendor Account Status: Active / Suspended / Terminated
Vendor Management Representative Name: _________________________
Signature: _________________________
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